Help Desk Analyst

Job Description

As a Help Desk Analyst, you will be the first line of support for our clients, ensuring their issues are resolved promptly and efficiently. You will troubleshoot and maintain IT systems, providing exceptional customer service.

Responsibilities

• Handle incoming support requests via phone, email, and chat.
• Help with software installation, upgrades, and support.
• Coordinate with senior technicians for complex issues.
• Monitor system performance and report any concerns.
• Work efficiently under pressure while maintaining high service levels.

Requirements

Education

• Degree in Computer Science or similar field is preferred

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Problem-solving
• Team collaboration

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Experience with ServiceNow or similar ITSM tools: Hands-on experience with ITSM platforms.
• Understanding of cloud services: Basic understanding of cloud platforms such as AWS or Azure.

Benefits

• Comprehensive health benefits package
• Retirement plan with employer contributions
• Flexible working conditions available
• Corporate wellness programs and activities

Company Culture

• Innovation: We encourage innovative thinking and creativity among our employees.
• Flexibility: Our team can adapt to changes while maintaining high-quality service and support.
• Community Engagement: We believe in giving back to our community and promoting social responsibility.