Key Account Supervisor

Job Description

We are seeking a highly motivated Key Account Supervisor to oversee a portfolio of key accounts. In this role, you will drive customer satisfaction and retention by establishing strong relationships with clients and ensuring their needs are met.

Responsibilities

• Manage and nurture key client accounts for long-term success.
• Regularly assess client needs and expectations.
• Collaborate with cross-functional teams to enhance service offerings.
• Ensure timely resolution of client issues and concerns.
• Develop strategic account plans that drive business growth.
• Act as the primary contact for key clients, maintaining effective communications.
• Track and report on account performance metrics.
• Participate in client meetings to align services with expectations.
• Foster a customer-centric culture within the team.
• Stay updated on product offerings to best serve client needs.

Requirements

Education

• Bachelor's degree in Marketing, Sales Management, or a related field

Experience

• 5+ years of experience in key account management or business development

Technical Skills

• Negotiation Skills
• Market Analysis

Soft Skills

• Leadership
• Adaptability

Languages

• English: Fluent
• Afrikaans: Fluent

Advantageous

• Advanced Excel Skills: Proficiency in Excel for reporting and analysis.
• Experience in the Technology Sector: Background in a technology-focused role is an advantage.

Benefits

• Competitive salary package
• Annual performance bonuses
• Health, dental, and vision insurance
• Retirement savings plan
• Opportunities for continuous learning

Company Culture

• Growth Mindset: We support a culture of continuous improvement and personal growth.
• Client-Centric Approach: We prioritize our clients' needs and satisfaction.
• Respect and Integrity: We uphold high standards of respect and integrity in our dealings.