IT Support Technician

Job Description

In the role of IT Support Technician, you will provide essential tech support, ensuring all devices are operational and assisting staff with their IT-related concerns. Your efforts will directly impact the productivity of our teams, helping us to serve our clients better.

Responsibilities

• Handle incoming support tickets and prioritize issues based on severity.
• Assist with data entry and system updates as needed.
• Research and recommend new IT solutions to enhance service delivery.
• Maintain a clean and organized work environment.
• Stay updated on new technology trends and best practices.
• Facilitate IT training sessions for staff.
• Develop and implement backup solutions.
• Ensure compliance with company IT policies.
• Monitor and report on system health metrics.
• Collaborate with other departments to fulfill IT needs.

Requirements

Education

• Bachelor's degree in Information Technology or related discipline

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux
• VoIP Systems

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Cloud Services: Familiarity with cloud services like AWS or Azure.
• Scripting skills: Basic scripting knowledge for automation tasks.

Benefits

• Comprehensive medical insurance.
• Flexible working hours.
• Career growth opportunities.
• Employee assistance programs.

Company Culture

• Innovation: We foster creativity and encourage new ideas to enhance our services.
• Work-Life Balance: We support a healthy work-life balance and personal well-being.
• Community Engagement: We are committed to giving back to our community through various initiatives.