IT Support Technician

Job Description

As an IT Support Technician, you will handle incoming support requests, provide in-office support as well as manage remote user assistance. You will be crucial in maintaining and updating IT tools and systems for operational efficiency.

Responsibilities

• Conduct training for employees on IT systems and software.
• Ensure compliance with company policies and security standards.
• Monitor system performance and troubleshoot issues proactively.
• Assist in implementing new IT solutions and tools.
• Provide technical guidance to junior support staff.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree will be an advantage

Experience

• 2+ years of relevant technical support experience

Technical Skills

• System Administration
• Troubleshooting

Soft Skills

• Effective Communication
• Teamwork

Certifications

• ITIL Foundation Certification
• Microsoft Certified Solutions Expert (MCSE)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of VoIP Systems: Experience with VoIP technology and setup.
• Project Management Skills: Basic skills in project management and planning initiatives.

Benefits

• Comprehensive health and wellness benefits
• Flexible schedule and work-from-home days
• Employee assistance programs
• Professional development opportunities

Company Culture

• Diversity and Inclusion: We are committed to fostering a diverse and inclusive workplace where everyone feels valued.
• Continuous Learning: Ongoing professional development and personal growth are encouraged and supported.
• Empowerment: We empower our team members to take initiative and ownership of their work.