Hospitality Manager

Job Description

We are seeking a passionate and experienced Hospitality Manager to lead our team in Johannesburg. The successful candidate will have a proven track record of managing hotel operations, ensuring guest satisfaction, and maximizing profitability. You will oversee daily operations and be instrumental in crafting unforgettable experiences for our guests.

Responsibilities

• Direct the hotel's strategic planning and marketing efforts.
• Manage budgets, forecasts, and financial analyses.
• Enhance operational efficiency through effective resource management.
• Act as the main point of contact for guest inquiries and requests.
• Review department performance metrics and adjust operational plans accordingly.
• Drive team engagement and morale through leadership and mentorship.
• Create a culture of excellence among staff members.
• Develop partnerships with local businesses for cross-promotions.
• Ensure all staff are trained on company policies and customer service expectations.
• Report directly to upper management on operational challenges and successes.

Requirements

Education

• Bachelor’s degree in Business Administration is a plus

Experience

• 5+ years of progressive experience in the hospitality industry

Technical Skills

• Staff Management
• Customer Relationship Management

Soft Skills

• Conflict Resolution
• Time Management

Certifications

• Certified Hospitality Supervisor (CHS)
• First Aid Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Multilingual Skills: Fluency in multiple languages is an advantage for dealing with diverse guests.
• Event Planning Experience: Experience in planning and executing successful events.

Benefits

• Comprehensive healthcare coverage
• Retirement savings plan with employer matching
• Paid vacation and personal days
• Training and mentorship programs

Company Culture

• Continuous Improvement: We are committed to ongoing training and skill development for our employees.
• Inclusivity: We embrace diversity and are committed to creating an inclusive workplace for everyone.
• Work-Life Balance: We promote a healthy work-life balance with flexible working arrangements.