Cabin Agent

Job Description

As a Cabin Agent, you will ensure the safety and comfort of our passengers throughout their flight experience. You will assist with boarding procedures, provide safety demonstrations, serve in-flight meals, and respond to passenger inquiries. Your role is crucial in maintaining a high standard of service and ensuring compliance with aviation regulations.

Responsibilities

• Help with the boarding process, assisting passengers as needed.
• Conduct safety checks and ensure all equipment is operational.
• Serve refreshments and manage in-flight services efficiently.
• Respond to emergencies and assist in evacuations if necessary.
• Maintain the overall safety and comfort of all passengers throughout the flight.
• Document and report any incidents or irregularities to the Flight Attendant.
• Assist with deplaning passengers upon arrival.
• Engage in customer service excellence initiatives to improve passenger satisfaction.

Requirements

Education

• Grade 12 Certificate or equivalent
• Diploma in Travel and Tourism or related field is preferred

Experience

• Minimum of 2 years' experience in customer service, preferably in the aviation sector

Technical Skills

• Communication Skills
• Conflict Resolution
• Safety Procedures

Soft Skills

• Interpersonal Skills
• Team Collaboration
• Stress Management

Certifications

• First Aid Certification
• Valid Cabin Crew Member License

Languages

• English: Fluent
• French: Conversational

Advantageous

• First Aid and CPR Certification: Highly advantageous in ensuring passenger safety.
• Customer Service Excellence Training: Relevant training certifications will be viewed favourably.

Benefits

• Attractive salary package along with performance-related bonuses
• Health, dental, and vision insurance
• Opportunities for professional development and training
• Employee assistance programs
• Paid time off and sick leave

Company Culture

• Safety First: The safety of our passengers and crew is our top priority, and we ensure that all staff adhere to strict safety guidelines.
• Customer-Centric Approach: We prioritize our customers' needs and feedback to continually improve our services.
• Fun and Dynamic Environment: We maintain a vibrant work culture that promotes creativity and enjoyment in the workplace.