IT Support Technician

Job Description

Seeking an IT Support Technician based in Johannesburg who can deliver excellent customer service and support to our clients. You will play a crucial role in managing tech-related issues and ensuring optimal performance of IT systems.

Responsibilities

• Deliver technical support to clients via phone, email, or in-person.
• Assist in the setup and installation of IT equipment.
• Provide training and guidance to staff on software applications.
• Maintain inventory of IT supplies and equipment.
• Implement security protocols to protect sensitive information.
• Respond to IT emergencies and help restore services promptly.
• Document resolutions and update support tickets accurately.
• Engage in continuous learning to keep abreast of new technologies.
• Work collaboratively with team members on IT projects.
• Assist in the preparation of IT budgets and forecasts.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science is advantageous

Experience

• 2-3 years of experience in IT support

Technical Skills

• Windows and Linux OS
• Networking
• Help Desk Software
• Hardware Troubleshooting

Soft Skills

• Customer Service
• Communication
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• CompTIA A+ Certification: Certification in IT fundamentals and support best practices.
• Experience in VoIP systems: Familiarity with VoIP setup and troubleshooting is an advantage.

Benefits

• Market-related salary with performance-based bonuses
• Comprehensive medical aid
• Annual leave and sick leave
• Opportunities for training and development

Company Culture

• Team Spirit: We foster a supportive environment where teamwork and collaboration are key.
• Innovation: Encouraging innovative solutions and embracing new technologies is at the heart of our culture.
• Diversity: We value diversity and strive to create an inclusive workplace for all.