Retail Manager

Job Description

We are seeking a proactive Retail Manager for our Port Elizabeth location. Your role will involve leading a team, optimizing store performance, and creating an engaging atmosphere for customers. Bring your experience in retail management to make a significant impact!

Responsibilities

• Direct daily activities in the store to optimize operational efficiency.
• Motivate and inspire staff to reach sales targets.
• Monitor inventory levels and conduct stock audits.
• Build and maintain strong customer relationships to increase loyalty.
• Collaborate with marketing to develop engaging in-store promotions.
• Evaluate staff performance and provide feedback for career development.
• Ensure the store is visually appealing and merchandise is presented well.
• Address any escalated customer issues with professionalism.

Requirements

Education

• Degree in Retail Management or related field is preferred

Experience

• 3+ years of experience in retail or team leadership roles

Technical Skills

• Sales Strategy
• Visual Merchandising

Soft Skills

• Teamwork
• Decision-making

Certifications

• Certified Retail Executive (CRE)

Languages

• English: Fluent
• isiXhosa: Conversational

Advantageous

• Experience with Salesforce or similar CRM software: Proficient in utilizing CRM tools to track customer interactions and sales data.
• Knowledge of retail trends and consumer behaviour: Ability to adapt to changing retail landscapes and customer preferences.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company match
• Flexible working arrangements
• Opportunities for career advancement

Company Culture

• Team Spirit: We believe in teamwork and collaboration, fostering a positive work environment.
• Customer Focus: Our customers are at the heart of everything we do. We strive to exceed their expectations.
• Continuous Improvement: We support our employees in their professional development through ongoing training and education.