IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to provide exceptional technical support to our staff and clients. The ideal candidate will have a strong background in troubleshooting, hardware and software installation, and network support.

Responsibilities

• Manage user accounts and permissions in IT systems.
• Document internal procedures and solutions for recurring issues.
• Stay updated on the latest trends and technologies in IT.
• Participate in IT projects and initiatives as required.
• Maintain data backups and document security protocols.

Requirements

Education

• Bachelor's degree in Computer Science or Information Systems is preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Technical Support
• Active Directory
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud solutions: Proficiency in cloud computing platforms like AWS or Azure.
• Knowledge of cybersecurity principles: Familiarity with security protocols and practices.