IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to provide exceptional technical support to our staff and clients. The ideal candidate will have a strong background in troubleshooting, hardware and software installation, and network support.

Responsibilities

• Provide first-level support to users for hardware and software issues.
• Install and configure computer hardware, software, networks, and printers.
• Diagnose and resolve hardware and software faults.
• Monitor and maintain computer systems and networks.
• Assist in the development and maintenance of IT documentation.
• Provide training to staff on IT processes and best practices.

Requirements

Education

• Bachelor's degree in Computer Science or Information Systems is preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Technical Support
• Active Directory
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux and Mac systems: Familiarity with Linux commands and Mac OS troubleshooting will be a plus.
• Knowledge of ITIL best practices: Understanding of ITIL practices for IT service management.