Teasel Gig Operator

Job Description

The Teasel Gig Operator will take charge of operating and maintaining the Teasel Gig platform, aimed at enhancing gig worker experiences across various sectors in South Africa. This position demands a strong technical background and a knack for effective collaboration.

Responsibilities

• Manage daily operations of the Teasel Gig platform.
• Identify and resolve operational issues that may arise.
• Engage with the community of gig workers to gather feedback and improve services.
• Prepare reports on platform performance and user feedback.
• Coordinate with marketing teams to enhance user engagement.
• Assist in the onboarding process of new gig workers.
• Stay updated on industry best practices and innovations to keep the platform competitive.
• Intervene during disputes to mediate between gig workers and clients as necessary.

Requirements

Education

• Bachelor's degree in Business Management, Information Technology or related field

Experience

• Experience in customer service or technical support is advantageous

Technical Skills

• CRM Software
• Data Analysis

Soft Skills

• Adaptability
• Teamwork

Advantageous

• Experience in customer service or technical support.: Background in helping clients with technical issues or service inquiries.
• Experience working in a start-up environment.: Familiarity with the dynamics of a fast-paced, developing workplace.

Benefits

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan.
• Employee wellness programs.
• Remote work options available.

Company Culture

• Continuous Learning: There is a strong emphasis on learning and personal growth within our organization.
• Work-life Balance: We prioritize the well-being of our employees and strive to offer a conducive work-life balance.