Technical Support Engineer

Job Description

We are seeking a skilled Technical Support Engineer to join our Cape Town team. The ideal candidate will be responsible for troubleshooting and resolving a variety of technical issues while providing excellent customer service. This role requires a diverse set of technical skills, including knowledge of network systems, operating systems, and software applications. You will work closely with our clients to ensure they achieve their goals with our products.

Responsibilities

• Deliver exceptional customer support through effective communication.
• Troubleshoot server and networking issues efficiently.
• Implement solutions based on client feedback to improve service delivery.
• Contribute to knowledge base articles and training materials.
• Assist team members in technical training as required.
• Participate in system upgrades and rollouts.
• Manage user accounts and access rights as per company policy.
• Act as a point of contact for escalated technical issues.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT certifications in networking or support roles preferred

Experience

• 3+ years of experience in a help desk or technical support role

Technical Skills

• Remote desktop tools
• Software troubleshooting

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with mobile device management solutions.: Familiarity with managing and securing mobile devices in a corporate environment.
• Basic understanding of scripting languages (Bash, Python).: Ability to write simple scripts for automation purposes.

Benefits

• Comprehensive health insurance
• Retirement plan with employer matching
• Flexible working conditions
• Professional development opportunities

Company Culture

• Continuous Learning: We encourage our team to engage in ongoing learning and professional development.
• Work-Life Balance: We prioritize work-life balance to ensure employee well-being and satisfaction.
• Employee Recognition: We value and recognize the contributions of every team member.