Account Manager

Job Description

As an Account Manager based in Durban, you will manage a portfolio of clients, ensuring their needs are met while identifying new opportunities for growth. We’re looking for a proactive individual with excellent negotiation skills and a passion for customer service.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Facilitate communication between clients and internal teams.
• Assess client performances and recommend enhancements.
• Ensure effective onboarding of new clients.
• Conduct client satisfaction surveys and feedback sessions.
• Manage contract negotiations and renewals.
• Contribute to the development of account strategies.

Requirements

Education

• Bachelor's degree in Marketing or Business-related field
• Relevant certifications in account management are a plus

Experience

• 3+ years of experience in client-facing roles, preferably in account management

Technical Skills

• Data Analysis
• Project Management

Soft Skills

• Critical Thinking
• Team Leadership

Languages

• English: Fluent

Advantageous

• Proficiency in additional languages: Ability to converse in Afrikaans or isiZulu is an advantage.
• Experience with digital marketing tools: Familiarity with tools such as Google Analytics and SEO strategies.

Benefits

• Comprehensive health coverage
• Retirement savings plan
• Employee development programs
• Work-life balance initiatives

Company Culture

• Inclusivity: We are committed to creating an inclusive environment where everyone's contributions are valued.
• Goal-oriented: Our focus is on achieving goals while fostering personal growth.
• Innovation-driven: We encourage our employees to think outside the box and drive innovative solutions.