Hospitality Manager

Job Description

We are seeking a passionate and experienced Hospitality Manager to lead our hotel operations in Cape Town. This role involves ensuring the highest standards of service, managing staff, and creating a welcoming environment for our guests. The ideal candidate should have a strong background in hotel management and a flair for customer service.

Responsibilities

• Supervise hotel staff and provide ongoing training.
• Ensure all departments are functioning efficiently and effectively.
• Develop annual budgets and ensure adherence to financial targets.
• Establish and maintain partnerships with local businesses.
• Enhance the hotel's brand through excellent service and marketing.
• Resolve guest complaints and conduct satisfaction surveys.
• Coordinate events and functions hosted at the hotel.
• Ensure the upkeep of hotel facilities and appearance.
• Monitor online reviews and engage with guests on social media.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is an advantage

Experience

• 5+ years of experience in hotel management

Technical Skills

• Hospitality Software
• Budget Management

Soft Skills

• Leadership
• Communication

Certifications

• Certified Hospitality Manager (CHM)
• First Aid Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with luxury hotel operations: Previous work experience in a luxury hotel setting.
• Fluency in additional South African languages: Knowledge of other South African languages is beneficial.

Benefits

• Competitive salary with performance bonuses
• Medical aid and dental coverage
• Paid vacation and holidays
• Opportunities for career advancement

Company Culture

• Team Spirit: We value teamwork and collaboration within our hotel to create a positive work environment.
• Guest Focus: Our priority is to provide outstanding guest experiences every day.
• Diversity: We cherish diversity and promote an inclusive workplace for all.