IT Support Technician

Job Description

Join us as an IT Support Technician, where you will play a crucial role in maintaining our IT infrastructure. You will be the go-to person for resolving technical issues and improving IT services for our users.

Responsibilities

• Diagnose and resolve technical issues related to hardware and applications.
• Assist users with configuration of devices and software settings.
• Prepare systems for new employees including software installations.
• Collaborate with IT team members in improving service delivery processes.
• Participate in IT training sessions and workshops.
• Handle user access requests and maintain user accounts.
• Perform routine maintenance on IT equipment and systems.
• Develop and maintain IT policies related to support services.

Requirements

Education

• Diploma in IT or related field
• Additional certifications in IT support preferred

Experience

• 1+ years of experience in IT support or customer service role

Technical Skills

• Mac OS
• VoIP systems

Soft Skills

• Customer Service
• Teamwork

Certifications

• ITIL Foundation
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in a corporate IT environment: Background in providing IT support in a corporate setting.
• Knowledge of database management systems: Familiarity with SQL or other database querying languages.

Benefits

• Health insurance with dental and vision coverage
• Retirement savings plan with company matching
• Flexible schedule and remote working options
• Annual training budget for professional growth

Company Culture

• Team Collaboration: We prioritize teamwork and collaboration across all departments.
• Continuous Learning: Opportunities for continuous learning are provided to help our employees grow.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.