Technical Support Specialist

Job Description

Join our Johannesburg team as a Technical Support Specialist, where your expertise will help resolve customer IT issues efficiently. The ideal candidate possesses strong troubleshooting skills and a passion for technology, ensuring clients receive exceptional support.

Responsibilities

• Respond promptly to support requests from clients.
• Monitor and analyze support requests to identify patterns.
• Participate in team meetings to discuss support technology enhancements.
• Collaborate with IT teams to develop and improve support resources.
• Ensure compliance with company policies and procedures.

Requirements

Education

• Certificate in IT Support or relevant qualification
• Bachelor's Degree in Information Technology preferred

Experience

• 3+ years of experience in a technical support environment

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Customer Service
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Understanding of Voice over IP technology and systems.
• Advanced Networking Knowledge: Specialized knowledge in network infrastructures.

Benefits

• Comprehensive medical aid coverage.
• Annual bonuses based on performance.
• Flexible working conditions.
• Career growth and training programs.

Company Culture

• Innovation-Driven: We encourage creative thinking and innovative solutions to enhance productivity.
• Work-Life Balance: We prioritize a healthy work-life balance for all employees.
• Inclusive Culture: We promote a culture where diverse perspectives are valued and encouraged.