IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our vibrant team in Durban. The ideal candidate should have a strong foundation in IT support and administration, and a passion for technology. This role involves troubleshooting, helping with user issues, and maintaining system performance.

Responsibilities

• Assist users with account setup and software configuration.
• Conduct problem solving and troubleshooting as required.
• Maintain communication with users about issues and resolutions.
• Ensure data integrity and security in compliance with company policies.
• Aid in technology training sessions for staff.
• Participate in IT projects and initiatives as needed.

Requirements

Education

• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional)

Experience

• 3+ years of experience in IT support or a similar position

Technical Skills

• Linux
• Virtualization

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent

Advantageous

• Familiarity with cloud computing services: Experience with platforms like AWS or Azure for remote support.
• Knowledge of scripting languages: Ability to write simple scripts for automating tasks.

Benefits

• Comprehensive health benefits for employees
• Professional development opportunities
• Work-life balance initiatives
• Team-building activities and socials

Company Culture

• Continuous Learning: We prioritize continuous learning and support professional growth.
• Work-Life Balance: Promoting a healthy work-life balance is vital to our company culture.
• Community Engagement: We actively engage with our community and support local initiatives.