E-commerce Specialist

Job Description

We are seeking a versatile E-commerce Specialist to join our Johannesburg team. The successful candidate will be responsible for driving online sales, optimizing e-commerce platforms, and enhancing the overall customer experience.

Responsibilities

• Lead projects aimed at improving the overall customer experience online.
• Work with IT teams to enhance website functionality and features.
• Develop content strategies to increase engagement and conversion rates.
• Help troubleshoot any issues related to the e-commerce platform.
• Engage with customers to gather feedback and improve service.
• Prepare regular reports on sales performance and trends.

Requirements

Education

• Bachelor's degree in Marketing or related fields
• A postgraduate degree is advantageous

Experience

• Experience in managing online store operations is a plus

Technical Skills

• Email Marketing Platforms (Mailchimp, Klaviyo)
• A/B Testing

Soft Skills

• Creativity
• Team Collaboration

Certifications

• Certified E-commerce Professional
• HubSpot Inbound Marketing Certification

Languages

• English: Fluent

Advantageous

• Experience with PPC advertising: Knowledge of pay-per-click strategies to maximize ad spend efficiency.
• Understanding of supply chain and logistics: Insight into supply chain management for better inventory handling.

Benefits

• Comprehensive health insurance
• Retirement savings plans with company contribution
• Work-life balance initiatives
• Access to training programs for career growth

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to inclusion in our workplace.
• Customer-Centric Approach: We prioritize our customers and strive to exceed their expectations.
• Fun Working Environment: We promote a positive and friendly work atmosphere.