Help Desk Analyst

Job Description

As a Help Desk Analyst at Dynamic Solutions Ltd., you will play a pivotal role in our IT support team. Your responsibilities will include diagnosing hardware and software issues, guiding users through troubleshooting processes, and supporting our IT infrastructure.

Responsibilities

• Assist users with account creation and management.
• Conduct training sessions for staff on new software and tools.
• Regularly test and update backup solutions.
• Collaborate with IT team members to improve existing processes.
• Ensure IT policies are followed and updated accordingly.
• Participate in team meetings to discuss ongoing issues and improvements.

Requirements

Education

• Associate's degree in Computer Science or related field
• Certification in Help Desk Support is beneficial

Experience

• 1-2 years of experience in technical support roles

Technical Skills

• Software Troubleshooting
• Hardware Support

Soft Skills

• Problem Solving
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Understanding of VMs and Virtualization: Basic knowledge of virtual machines and virtualization technologies.
• Familiarity with ticketing systems: Experience with software that tracks support requests and resolutions.

Benefits

• Comprehensive health and wellness programs
• Flexible working hours
• Training and certification reimbursements
• Team-building activities

Company Culture

• Empowerment: We empower our employees to take initiative and make impactful decisions.
• Supportive Leadership: Our leadership fosters a supportive environment for growth and development.
• Community Focused: We actively engage with our community and contribute positively.