Customer Support Representative

Job Description

Join our East London team as a Customer Support Representative and make a difference in our customers' experiences. You will assist customers with their inquiries, support problem resolution, and contribute to a positive customer journey. Strong interpersonal skills and the ability to thrive in a busy environment are essential for success in this role.

Responsibilities

• Handle inbound customer calls and provide appropriate solutions.
• Support customers throughout the purchasing process.
• Participate in training sessions to enhance product knowledge.
• Monitor customer feedback and suggest improvements accordingly.
• Assist in maintaining a clean and organized workspace.
• Contribute to team goals and participate in team meetings.

Requirements

Education

• Matric or equivalent qualification
• Certificate in Customer Support or related field is advantageous

Experience

• 2+ years of experience in a similar role is preferred

Technical Skills

• Customer Relationship Management (CRM) Tools
• Help Desk Software

Soft Skills

• Problem-Solving
• Interpersonal Skills

Languages

• English: Fluent
• isiXhosa: Basic

Advantageous

• Familiarity with customer feedback tools: Experience using tools to gather and analyze customer feedback.
• Ability to work in a team-oriented environment: Proven ability to collaborate with team members.

Benefits

• Attractive remuneration package
• Ongoing professional development courses
• Access to wellness programs
• Promotion opportunities within the company

Company Culture

• Continuous Improvement: We encourage our employees to seek opportunities for growth and improvement.
• Inclusivity: We create a welcoming environment where diverse voices are valued.
• Innovation: Our workplace celebrates creativity and innovative ideas.