IT Support Specialist

Job Description

We are seeking a knowledgeable IT Support Specialist to join our team in Port Elizabeth. The ideal candidate will handle various technical issues and provide exceptional user support. Your role will involve troubleshooting hardware and software problems, maintaining IT infrastructure, and ensuring smooth operations within the organization.

Responsibilities

• Support network and server maintenance tasks.
• Conduct regular backups and manage data security protocols.
• Assist in the implementation of IT policies and procedures.
• Evaluate and recommend new IT solutions for the company.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows and Mac OS
• Networking
• Active Directory
• Remote Desktop Support

Soft Skills

• Communication
• Customer Service
• Problem-Solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with IT ticketing systems: Proficiency in using ticketing systems like Zendesk or Jira to manage support requests.
• ITIL Certification: Knowledge of ITIL best practices for IT service management.

Benefits

• Competitive salary package
• Health insurance coverage
• Paid time off and leave benefits
• Opportunities for professional development

Company Culture

• Inclusive Environment: We value a diverse workforce and create an inclusive environment for all employees.
• Team Spirit: Our team works collaboratively to achieve common goals.
• Innovation-Driven: We encourage innovative thinking and creative solutions in our daily work.