IT Help Desk Technician

Job Description

As an IT Help Desk Technician, you'll play a vital role in delivering high-quality IT support. You'll be responsible for resolving technical problems, setting up new users, and ensuring system functionality is optimal.

Responsibilities

• Respond to help desk requests in a timely manner.
• Resolve technical issues through phone, email, or in-person support.
• Keep track of inventory related to IT equipment.
• Assist with the onboarding of new employees regarding IT setups.
• Provide training and guidance for employees on software and hardware usage.

Requirements

Education

• Diploma or degree in Information Technology or related fields

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows and Linux OS
• Networking fundamentals
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in a customer service role: Prior experience in a customer-facing position is beneficial.
• Knowledge of ITIL framework: Familiarity with ITIL best practices for IT service management.

Benefits

• Competitive salary
• Medical aid and retirement fund contributions
• Opportunities for professional development
• Friendly and supportive work environment

Company Culture

• Team Collaboration: We encourage teamwork and collaboration among our staff to drive innovation.
• Continuous Learning: Opportunities for skill enhancement and professional growth are provided.
• Inclusivity: We celebrate diversity and are committed to fostering an inclusive environment.