Hospitality Manager

Job Description

We are looking for a Hospitality Manager to oversee hotel operations in Johannesburg. You will lead a dedicated team, implement exceptional guest experiences, and ensure operational efficiency. The ideal candidate will have a strong background in hotel management and a passion for hospitality.

Responsibilities

• Manage overall hotel operations while overseeing staff performance.
• Enhance guest experiences by implementing service strategies.
• Handle guest complaints and feedback and resolve issues efficiently.
• Collaborate with marketing to promote hotel events and services.
• Ensure financial sustainability through budget management.
• Recruit, train, and develop hotel staff for effective performance.
• Conduct regular inspections to maintain quality standards.
• Foster a culture of teamwork and collaboration among staff.
• Review and analyze guest feedback to improve services.
• Stay updated with industry trends to keep the hotel competitive.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree is preferred

Experience

• 7+ years of experience in hospitality management

Technical Skills

• Sales and Marketing Strategies
• Crisis Management

Soft Skills

• Problem-solving
• Negotiation

Certifications

• Certified Hospitality Educator (CHE)
• Project Management Professional (PMP)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Fluent in multiple languages: Ability to communicate in various languages to cater to diverse guests.
• Strong network within the hospitality industry: Connections with local vendors and suppliers to improve service delivery.

Benefits

• Comprehensive medical aid and pension fund
• Staff discounts on hotel services
• Career growth and advancement prospects
• Positive work environment with team-building events

Company Culture

• Guest-focused: Our key priority is always the guest, and we empower our staff to make decisions that enhance guest satisfaction.
• Sustainability: We are dedicated to implementing sustainable practices throughout our operations.
• Continuous Improvement: We strive for excellence by promoting continual learning and development.