IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our dynamic team in Johannesburg. This role involves providing technical assistance, troubleshooting issues, and maintaining IT infrastructure. Ideal candidates will have a solid understanding of IT systems and a passion for helping others.

Responsibilities

• Offer first-line support for software and hardware inquiries.
• Update and maintain ticketing system for support requests.
• Assist with backups and data recovery procedures.
• Implement software security updates and patches.
• Conduct user training sessions and create tutorials.
• Work with vendors for hardware and software procurement.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Cisco Certified Network Associate (CCNA) is preferred

Experience

• 3+ years of IT support experience

Technical Skills

• Troubleshooting
• Hardware repair

Soft Skills

• Analytical skills
• Communication skills

Certifications

• ITIL Foundation
• Microsoft Certified: Windows Client

Languages

• English: Fluent

Advantageous

• Experience in Active Directory administration: Proficient in managing user accounts and permissions in Active Directory.
• Scripting skills in PowerShell or Python: Ability to automate tasks and manage system configurations.

Benefits

• Comprehensive health and wellness benefits
• Retirement savings plan with employer contributions
• Flexible working environment
• Continuous learning and development programs

Company Culture

• Continuous Improvement: We believe in continuous improvement and regularly seek feedback to enhance our services.
• Diversity and Inclusion: We are dedicated to fostering an inclusive environment for all employees.
• Work-Life Balance: Promoting a healthy work-life balance for all team members.