Bill and Account Collector

Job Description

We are seeking a motivated Bill and Account Collector to handle collections of overdue accounts. The ideal candidate will have a solid understanding of debt collection practices, and excellent communication and negotiation skills.

Responsibilities

• Proactively contact clients with delinquent accounts to collect payments.
• Ensure compliance with company policies and debt recovery guidelines.
• Provide accurate information to clients regarding their account statuses and options.
• Collaborate with team members to share best practices and improve collection strategies.
• Analyze accounts to determine appropriate collection strategies and escalate when necessary.
• Work towards reducing the overall number of outstanding accounts.
• Foster positive relationships with customers while negotiating payment solutions.
• Participate in regular team meetings to discuss performance and strategies.
• Assist in training new team members on debt collection protocols.
• Perform other duties as assigned by the Collections Manager.

Requirements

Education

• Matric certificate with a pass in English and Mathematics
• Diploma in Credit Management or related qualification (advantageous)

Experience

• 3+ years' experience in debt collection is preferable.

Technical Skills

• CRM Software
• Telephony Systems

Soft Skills

• Resilience
• Time Management

Languages

• English: Fluent

Advantageous

• Knowledge of legal processes: Understanding compliance and legal aspects of debt recovery will be advantageous.
• Experience in a regulated industry: Familiarity with the financial services or telecommunications sectors is a bonus.

Benefits

• Attractive salary with incentives for high performers
• Inclusive health insurance with additional wellness options
• Work-life balance with remote working opportunities
• Ongoing training and development programs

Company Culture

• Inclusivity: Diversity is celebrated, and everyone is encouraged to bring their unique perspectives to the team.
• Growth Mindset: We prioritize personal growth and facilitate learning opportunities for our team members.
• Community Engagement: We actively participate in community initiatives and support local charities.