Technical Support Engineer

Job Description

We are actively seeking a Technical Support Engineer to join our vibrant team in Johannesburg. This role involves diagnosing and resolving technical issues for clients, ensuring they receive top-notch support. The successful candidate will work closely with our clients to provide timely solutions and maintain high levels of customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries and provide effective solutions to technical issues.
• Conduct remote troubleshooting using diagnostic techniques.
• Maintain detailed records of support requests and solutions offered.
• Assist in the onboarding of new clients and training them on our systems.
• Collaborate with other departments to improve our services and customer experience.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in technical support or IT help desk environment

Technical Skills

• Windows Operating Systems
• Networking Basics
• Remote Desktop Support

Soft Skills

• Communication
• Problem-Solving

Certifications

• CompTIA A+ Certification
• ITIL Certification

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems (e.g., Zendesk, Jira): Familiarity with support ticketing tools to manage client requests.
• Knowledge of Linux operating systems: Experience with Linux can be beneficial for troubleshooting.

Benefits

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Paid training and development
• Work-life balance with flexible hours

Company Culture

• Innovation: We embrace innovative approaches and encourage team members to think creatively.
• Team Spirit: Our collaborative environment fosters teamwork and camaraderie among all employees.