Reservation and Transportation Ticket Agents and Travel Clerks

Job Description

We are looking for a reliable Reservation and Transportation Ticket Agent to support our team. The successful candidate will coordinate reservations and provide exceptional service to our customers, ensuring a smooth booking experience.

Responsibilities

• Conduct follow-ups with customers to ensure satisfaction post-booking.
• Monitor booking systems for errors or discrepancies.
• Support the reservations team in administrative tasks as needed.
• Create and distribute reservation confirmations to customers.
• Participate in training sessions to stay updated on product offerings.

Requirements

Education

• Matric certificate
• Hospitality or Tourism degree is advantageous

Experience

• 1-3 years in customer service or related fields

Technical Skills

• Reservation systems knowledge
• Database management skills

Soft Skills

• Problem-solving
• Team collaboration

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of local attractions: An understanding of the attractions and experiences available in the area.
• Experience with customer feedback systems: Familiarity with platforms that gather and analyze customer feedback.

Benefits

• Comprehensive health and wellness program
• Annual performance bonuses
• Flexible working hours
• Professional development opportunities

Company Culture

• Professional Development: We are committed to the personal and professional growth of our employees.
• Community Engagement: Our team actively participates in community service initiatives.
• Positive Work Environment: We foster a positive work culture where everyone is valued and appreciated.