IT Support Technician

Job Description

Join our team as an IT Support Technician where you will be the first point of contact for technical support inquiries. This role demands a proactive approach to troubleshooting and the ability to communicate technical information clearly to non-technical users.

Responsibilities

• Serve as a primary point of contact for IT support.
• Monitor and maintain computer systems and networks.
• Document and improve current IT processes.
• Perform hardware repairs and upgrades as needed.
• Provide insights on IT solutions that can enhance operational efficiency.
• Work with vendors to resolve complex technical issues.

Requirements

Education

• National Diploma in IT or equivalent qualification
• Certifications in Cisco or Microsoft are advantageous

Experience

• 2+ years of helpdesk or support experience

Technical Skills

• Remote support tools
• Software installation and configuration

Soft Skills

• Customer Service
• Adaptability

Certifications

• CompTIA Network+
• Certified Ethical Hacker (CEH)

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Familiarity with cloud platforms like AWS or Azure.
• Scripting experience: Basic knowledge of Python or PowerShell for automation.

Benefits

• Comprehensive medical aid plan
• Access to wellness programs
• Flexible working hours
• Career advancement opportunities

Company Culture

• Continuous Learning: We support continuous learning and development for all staff members.
• Work-Life Balance: We encourage a healthy work-life balance for our employees.
• Empowerment: We empower employees to take initiatives and make decisions.