IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our team in Mbombela. The ideal candidate will be adept at troubleshooting issues, providing technical support, and maintaining IT systems to ensure optimal performance across the organization.

Responsibilities

• Provide technical support to internal users across various platforms.
• Diagnose and troubleshoot hardware and software issues swiftly.
• Maintain and update IT systems, applications, and security protocols.
• Install and configure computer hardware and software.
• Assist with network setup and security.
• Ensure proper documentation of support incidents and resolutions.
• Train users on new applications and systems.
• Conduct regular system audits for performance checks.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows Operating Systems
• Networking
• Helpdesk Software

Soft Skills

• Communication
• Problem-solving
• Customer Service

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cloud computing platforms: Familiarity with platforms like AWS or Azure.
• Experience in cybersecurity principles: Understanding the basics of IT security measures.

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health benefits including medical aid
• Paid time off and public holidays
• Opportunities for professional development and certification

Company Culture

• Team Collaboration: We promote a culture of collaboration and teamwork to ensure optimum system efficiency and user satisfaction.
• Innovation Driven: We embrace innovation, encouraging staff to contribute ideas for technology improvements.
• Inclusivity: We value diversity and inclusivity, fostering a supportive work environment for all.