IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our team in Mbombela. The ideal candidate will be adept at troubleshooting issues, providing technical support, and maintaining IT systems to ensure optimal performance across the organization.

Responsibilities

• Troubleshoot and resolve technical issues related to user hardware and software.
• Oversee the deployment of new IT solutions and updates.
• Handle administration of user accounts and permissions.
• Advise staff on IT best practices and security etiquette.
• Collaborate with vendors for hardware and software procurement.
• Analyze system reports for performance enhancement opportunities.
• Participate in IT strategy meetings to align technology with business goals.
• Maintain inventory of IT resources and manage asset lifecycles.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Active Directory
• Linux Operating Systems
• Remote Support Tools

Soft Skills

• Team Player
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in project management: Capability to manage small IT projects and initiatives.
• Familiarity with scripting languages: Basic skills in PowerShell or Python scripting.

Benefits

• Annual performance bonuses and salary reviews
• Workplace wellness programs and team-building events
• Flexible work hours and remote work options
• Support for further education and training

Company Culture

• Team Collaboration: We promote a culture of collaboration and teamwork to ensure optimum system efficiency and user satisfaction.
• Innovation Driven: We embrace innovation, encouraging staff to contribute ideas for technology improvements.
• Inclusivity: We value diversity and inclusivity, fostering a supportive work environment for all.