Technical Support Engineer

Job Description

As a Technical Support Engineer at Tech Innovations Inc., you will play a critical role in supporting our customers with technical inquiries and troubleshooting issues. Your expertise will help maintain our reputation for excellent customer support and technical solutions.

Responsibilities

• Conduct system diagnostics and troubleshooting for client hardware and software.
• Provide feedback to product and engineering teams for product improvements.
• Participate in ongoing training and development sessions.
• Assist in the development of user guides and documentation.
• Help maintain IT asset inventory and ensure compliance with best practices.

Requirements

Education

• Diploma in IT or equivalent

Experience

• 2+ years of experience in technical support or help desk environment

Technical Skills

• Linux Operating Systems
• Software Troubleshooting

Soft Skills

• Customer Service
• Critical Thinking

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in a call center environment: Knowledge of call center processes and operations.
• Ability to work shifts: Flexibility to work shifts as required by business needs.

Benefits

• Comprehensive health insurance plan
• Generous leave policies including family responsibility leave
• Access to wellness programs and resources
• Free refreshments in the office

Company Culture

• Respect and Inclusion: We promote a culture of respect and inclusion, ensuring every voice is heard.
• Work-Life Balance: We value work-life balance and encourage flexibility where possible.
• Community Engagement: We are committed to social responsibility and community involvement initiatives.