Field Service Representative

Job Description

A Field Service Representative is responsible for providing on-site technical support and maintenance services to clients in the technical and scientific products sector. This role requires deep knowledge of various software platforms and excellent communication skills to troubleshoot and resolve customer queries effectively.

Responsibilities

• Manage on-site installations and maintenance of company products.
• Assist customers in understanding product functionalities and features.
• Work with technical teams to rectify product issues.
• Document all service calls and customer interactions meticulously.
• Provide feedback to the product development team based on client experiences.
• Maintain inventory of spare parts and tools required for repairs.
• Support the sales team in identifying new business opportunities.
• Ensure compliance with industry regulations and standards.
• Evaluate client feedback for service improvement.

Advantageous

• Knowledge of health and safety regulations: Understanding safety protocols and guidelines relevant to the industry.
• Project management skills: Ability to manage small-scale projects and coordinate service delivery.

Benefits

• Attractive remuneration package
• Comprehensive health insurance
• Paid leave entitlements
• Access to training programs and skill enhancement
• Vehicle provision and travel expenses

Company Culture

• Innovative Environment: We embrace innovation and encourage our team to bring fresh ideas to the table.
• Diversity and Inclusion: Our diverse team is our strength, and we promote an inclusive culture.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.