E-commerce Manager

Job Description

In this role, you will oversee our online operations, from customer acquisition to retention strategies. Leading an agile team, you will analyze data-driven insights, optimize our e-commerce platform, and implement the latest digital marketing tools. We seek someone who thrives in a fast-paced environment and demonstrates exceptional leadership skills.

Responsibilities

• Cultivate partnerships with vendors and third-party services to expand online offerings.
• Implement and manage marketing automation tools.
• Stay updated on industry trends and competitor strategies to maintain a competitive edge.
• Conduct market research to identify new opportunities for growth.
• Enhance e-commerce processes using data analytics for continuous improvement.
• Liaise with customer service to address concerns and feedback effectively.

Requirements

Education

• Bachelor's degree in E-commerce, Business, or relevant field
• MBA or advanced degree is preferred

Experience

• 5+ years in a managerial position within e-commerce

Technical Skills

• SEO Tools
• PPC Advertising

Soft Skills

• Project Management
• Communication

Certifications

• Digital Marketing Certification
• Project Management Professional (PMP)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with A/B testing tools: Hands-on experience using A/B testing to optimize website performance.
• Familiarity with UX/UI design principles: Understanding of how design affects customer experience.

Benefits

• Extensive employee benefits including medical aid
• Flexible work arrangements
• Access to the latest technology and tools
• Social events and team-building activities

Company Culture

• Inclusiveness: We value diversity and create an inclusive space where everyone’s ideas are heard.
• Continuous Growth: We encourage ongoing development and learning at all career levels.
• Work-Life Balance: We strive to maintain a healthy work-life balance for our employees through flexible arrangements.