Information and Record Clerk

Job Description

The Information and Record Clerk, also known as a Suggestion Clerk, is responsible for receiving and processing suggestions from customers and employees. In this role, you will assess the feasibility of these suggestions and present them for management review.

Responsibilities

• Handle customer inquiries and feedback in a timely and professional manner.
• Track and analyze customer feedback to identify trends and opportunities for improvement.
• Collaborate with other departments to address customer concerns and implement solutions.
• Create and maintain a database of customer suggestions and feedback.
• Organize and facilitate customer focus groups and surveys.
• Report on customer feedback to senior management.

Requirements

Education

• Matric Certificate (Grade 12) or equivalent
• Certificate or Diploma in Administration or Customer Service is advantageous

Experience

• Minimum of 1-2 years relevant experience in administration or customer service

Technical Skills

• Microsoft Office Suite (Word, Excel)
• Customer Relationship Management (CRM) software

Soft Skills

• Excellent Communication Skills
• Strong Analytical Skills

Languages

• English: Fluent

Advantageous

• Experience in managing customer feedback and suggestions: Demonstrated experience in a role that involved collecting and processing customer feedback.
• Experience in conducting surveys or data collection: Familiarity with survey tools and methodologies.

Benefits

• Competitive salary package
• Health, dental, and vision insurance
• Flexible working hours
• Employee discounts on products

Company Culture

• Commitment to Employees: We prioritize our staff's well-being and professional development.
• Customer-Centric Approach: Our focus is on building long-lasting relationships with our customers.
• Inclusive Environment: We celebrate diversity and encourage different perspectives.