Customer Service Representative

Job Description

Join our team as a Customer Service Representative in Port Elizabeth, where you will be the first line of support for our customers. You will handle inquiries, resolve issues, and ensure our clients have a seamless experience. The ideal candidate should be friendly, efficient, and willing to go the extra mile to ensure customer satisfaction.

Responsibilities

• Assist customers with troubleshooting and service issues.
• Ensure all customer interactions adhere to company policies.
• Educate customers about new products and features.
• Conduct follow-up calls to ensure resolution of issues.
• Manage customer feedback and escalate when necessary.

Requirements

Education

• Matric Certificate
• Relevant diplomas or training are a plus

Experience

• 2+ years of experience in customer service or call center environment

Technical Skills

• Knowledge of Customer Service principles
• Ability to use live chat tools

Soft Skills

• Problem-solving skills
• Teamwork

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with online customer service platforms: Familiarity with virtual customer service tools preferred.
• Leadership experience: Previous leadership roles in customer service are beneficial.

Benefits

• Comprehensive health coverage
• Flexible working conditions
• Employee wellness programs
• Opportunities for career advancement

Company Culture

• Inclusivity: We value diversity and foster an inclusive workplace where everyone belongs.
• Growth: We provide opportunities for personal and professional development.
• Recognition: We celebrate achievements and recognize hard work in our team.