Follow Up Clerk

Job Description

As a Follow Up Clerk, you'll play a vital role in ensuring timely follow-ups on client orders and inquiries. With your keen organizational skills and excellent communication abilities, you'll manage multiple accounts effectively while providing exceptional customer service.

Responsibilities

• Timely follow-up on all client inquiries and orders for exceptional service delivery.
• Efficiently manage multiple accounts while ensuring accurate records.
• Update client databases with the latest order and communication details.
• Mitigate client complaints professionally, ensuring a positive resolution.
• Foster strong relationships with clients through proactive communication.
• Work alongside colleagues to improve customer service strategies.
• Create summaries of client feedback to share with the management team.
• Train and mentor junior staff on best customer service practices.

Requirements

Education

• Matric certificate or equivalent
• Further qualifications in customer service or related fields will be advantageous.

Experience

• At least 2 years of experience in a customer service role.

Technical Skills

• Task Management Tools
• Email Communication

Soft Skills

• Problem Solving
• Customer Focus

Advantageous

• E-commerce Experience: Previous experience in an e-commerce environment will be beneficial.
• Sales Experience: Experience in a sales or marketing context can enhance your application.

Benefits

• Health, dental, and vision insurance.
• Performance bonus opportunities.
• Flexible working hours.
• Continuous learning opportunities through workshops and training.

Company Culture

• Continuous Improvement: We encourage continuous feedback and improvement to foster a better work environment.
• Employee Well-being: The well-being of our employees is a priority for us.
• Innovation: We reward innovative ideas and encourage you to think outside the box.