Hotel Manager

Job Description

Join our team as a Hotel Manager! We need a dedicated professional who can maintain high standards of guest service while driving the operational success of our hotel in Johannesburg.

Responsibilities

• Oversee all aspects of hotel management, including guest services, housekeeping, and finance.
• Drive team performance through motivation and performance management.
• Analyze market trends to adapt hotel offerings accordingly.
• Ensure hotel facilities are operating efficiently and effectively.
• Enhance guest experiences through personalized service.
• Manage hotel promotions and online presence.
• Maintain a safe and secure environment for guests and staff.
• Lead recruitment and training of hotel staff.
• Prepare reports for management detailing hotel performance and guest feedback.

Requirements

Education

• Bachelor's degree in Business Administration or similar field
• Additional hospitality certifications are a plus

Experience

• 7+ years of progressive experience in hotel management

Technical Skills

• Operational Efficiency
• Marketing Strategies

Soft Skills

• Negotiate
• Conflict Resolution

Certifications

• Hospitality Management Diploma
• Advanced Food Safety Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Familiarity with PMS and Booking Systems: Hands-on experience with Property Management System (PMS) and various booking platforms.
• Crisis Management Skills: Ability to effectively manage crises and emergency situations.

Benefits

• Comprehensive medical aid coverage
• Generous yearly bonuses based on performance
• Flexible working hours with remote days available
• Employee training and development programs

Company Culture

• Inclusiveness: We celebrate diversity and inclusion within our team.
• Innovation: Encouraging innovative ideas to enhance guest experiences.
• Respect and Integrity: Adhering to the highest ethical standards in all our dealings.