Hospitality Manager

Job Description

We are seeking a Hospitality Manager to join our vibrant team in Durban. The successful candidate will be responsible for overseeing daily operations, enhancing guest experiences, and leading our dedicated staff. If you have a passion for hospitality and a proven track record in management, we want to hear from you!

Responsibilities

• Manage daily front desk operations and guest relations.
• Develop and enforce high standards of customer service.
• Evaluate competitive positioning and market trends.
• Enhance guest satisfaction through quality service.
• Collaborate with marketing to develop promotional strategies.
• Conduct regular performance reviews with team members.
• Direct housekeeping and maintenance activities.
• Manage scheduling and staffing for the hotel.
• Cultivate relationships with vendors and suppliers.
• Implement cost-saving measures while maintaining quality.

Requirements

Education

• Diploma in Hospitality Management
• Advanced diploma is advantageous

Experience

• 5+ years in a supervisory role in hospitality

Technical Skills

• Financial Management
• Event Planning

Soft Skills

• Communication
• Time Management

Languages

• English: Fluent
• Afrikaans: Fluent

Advantageous

• Fluency in another local language: Ability to communicate in multiple languages enhances guest interactions.
• Knowledge of local tourism trends: Understanding of tourism patterns can drive business strategies.

Benefits

• Comprehensive health care plan
• Retirement savings plan with employer contributions
• Opportunities for career advancement
• Team-building and social events

Company Culture

• Innovation and Creativity: We encourage innovative ideas that enhance guest experiences.
• Sustainability Initiatives: We are committed to eco-friendly practices in our operations.
• Continuous Improvement: We believe in constant evolution and improvement for our services.