Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to oversee the daily operations of our hotel in Durban. The ideal candidate should have a passion for service excellence, a flair for managing teams, and a keen eye for detail to ensure our guests have an unforgettable experience.

Responsibilities

• Monitor the hotel’s operations, ensuring they align with company objectives.
• Develop staff schedules and manage labor costs effectively.
• Enhance guest experiences through personalized service initiatives.
• Maintain relationships with suppliers and negotiate contracts.
• Respond to online reviews and maintain the hotel's reputation.
• Prepare and manage budgets, forecasts, and financial reports.
• Implement health and safety measures in compliance with regulations.
• Plan and oversee special events hosted at the hotel.
• Drive sales strategies to maximize occupancy and revenue.
• Encourage feedback from guests and implement improvements.

Requirements

Education

• Diploma in Hospitality Management or related field
• Bachelor's degree preferred

Experience

• 3+ years in a hotel management role

Technical Skills

• Operations Management
• Sales and Marketing

Soft Skills

• Problem-solving
• Interpersonal Skills

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent

Advantageous

• Proficiency in additional languages: Ability to communicate in Afrikaans or Zulu is advantageous.
• Experience in event planning: Background in coordinating events and functions at hotels.

Benefits

• Comprehensive health benefits package
• Retirement savings plan with company match
• Professional development programs
• Employee discounts on hotel stays

Company Culture

• Continuous Improvement: We are constantly striving to improve our services and exceed guest expectations.
• Community Engagement: We actively participate in community initiatives and support local causes.
• Employee Wellness: We prioritize the health and well-being of our employees by offering various wellness programs.