Hospitality Manager

We are seeking an experienced Hospitality Manager to oversee the daily operations of our hotel in Durban. The ideal candidate should have a passion for service excellence, a flair for managing teams, and a keen eye for detail to ensure our guests have an unforgettable experience.

Category: Hospitality and Tourism - Hotel Management
Full Time

• R300,000 - R450,000 / Year
• R25000 - R37500 / Month

Closing Date: 2025-07-10
Location: Durban

• Monitor the hotel’s operations, ensuring they align with company objectives.
• Develop staff schedules and manage labor costs effectively.
• Enhance guest experiences through personalized service initiatives.
• Maintain relationships with suppliers and negotiate contracts.
• Respond to online reviews and maintain the hotel's reputation.
• Prepare and manage budgets, forecasts, and financial reports.
• Implement health and safety measures in compliance with regulations.
• Plan and oversee special events hosted at the hotel.
• Drive sales strategies to maximize occupancy and revenue.
• Encourage feedback from guests and implement improvements.

• Bachelor's degree in Hospitality Management or related field
• Master's degree is an advantage
• Customer Service Exceptional ability to handle guest inquiries and complaints.
• Budget Management Skilled in managing hotel budgets and financial forecasts.
• Leadership Strong leadership skills with the ability to motivate and manage teams.
• Communication Excellent verbal and written communication skills.
• Certified Hotel Administrator (CHA)
• First Aid Certification
• English (Fluent)

• Proficiency in additional languages: Ability to communicate in Afrikaans or Zulu is advantageous.
• Experience in event planning: Background in coordinating events and functions at hotels.

• Comprehensive health benefits package
• Retirement savings plan with company match
• Professional development programs
• Employee discounts on hotel stays

• Continuous Improvement: We are constantly striving to improve our services and exceed guest expectations.
• Community Engagement: We actively participate in community initiatives and support local causes.
• Employee Wellness: We prioritize the health and well-being of our employees by offering various wellness programs.

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