IT Support Technician

Job Description

As an IT Support Technician, you'll play a crucial role in maintaining our IT systems and providing top-notch support to our clients. Your technical expertise will be valuable in troubleshooting hardware, software, and connectivity issues, ensuring our operations run smoothly.

Responsibilities

• Install and configure network equipment and peripherals.
• Perform security updates and ensure compliance with company policies.
• Provide training and support to staff on various software applications.
• Monitor system performance and make recommendations for improvement.
• Participate in ongoing IT projects and initiatives.
• Assist in maintaining a secure and efficient IT environment.

Requirements

Education

• Degree in Computer Science or IT-related field

Experience

• 3+ years of experience in a similar role

Technical Skills

• Active Directory
• Virtualization Technologies
• Cloud Services

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Hands-on experience with ticketing systems: Experience using issue tracking and ticketing systems for IT support.
• Proficient in remote support tools: Ability to assist users remotely using support software.

Benefits

• Comprehensive medical aid and wellness benefits
• Paid time off and holidays
• Ongoing training and development opportunities
• Team-building events and social activities

Company Culture

• Continuous Improvement: We strive for continuous improvement in all aspects of our work and encourage employees to share their insights.
• Diversity and Inclusion: We embrace diversity in our workforce, creating an inclusive environment for all.
• Work-Life Balance: We understand the importance of work-life balance and support flexible working arrangements.