IT Support Specialist

Job Description

As an IT Support Specialist in Johannesburg, you will be responsible for providing exceptional technical support and assistance to our clients. You will troubleshoot hardware and software issues, manage user accounts, and ensure that systems run smoothly. The role demands strong customer service skills and a keen problem-solving attitude.

Responsibilities

• Help users in troubleshooting and resolving IT-related challenges.
• Ensure proper documentation of all support tickets.
• Work with vendors on hardware issues and warranty claims.
• Conduct training sessions for users on new systems.
• Develop and implement IT support procedures.
• Review and update technical documentation regularly.

Requirements

Education

• Bachelor's degree in Computer Science, Information Technology, or related field

Experience

• 3+ years of experience in IT support or related positions

Technical Skills

• Linux OS
• Virtualization
• Remote Desktop Support

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Intermediate

Advantageous

• Scripting skills (Python, Bash): Ability to write scripts for automation and task efficiency.
• Experience with cloud services (AWS, Azure): Hands-on exposure to cloud computing platforms.

Benefits

• Health, dental, and vision coverage
• Generous leave policies
• Professional development opportunities
• Employee assistance programs

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.
• Work-Life Balance: We promote a healthy work-life balance for all employees.