Tour Manager

Job Description

We are searching for a highly capable Tour Manager to oversee and manage all aspects of tour operations. The successful candidate will ensure tours run smoothly, efficiently, and safely while delivering a first-rate experience for participants.

Responsibilities

• Collaborate with the Travel Operations Manager in developing exciting and unique travel itineraries.
• Lead tours and act as a guide to ensure clients have an enjoyable and educational experience.
• Manage all communication with clients including answering questions, providing trip updates, and following up after the trip.
• Prepare financial reports on the tour to the Travel Operations Manager.
• Provide training and support to junior staff and tour guides.
• Analyze feedback from previous tours to improve service delivery.
• Monitor the performance of tour-related services and adjust plans as needed.

Requirements

Education

• Bachelor's degree in Tourism, Hospitality, or related field

Experience

• Minimum of 3 years' experience in tour management or related roles

Technical Skills

• Customer Relationship Management (CRM) Software

Soft Skills

• Time Management
• Interpersonal Skills

Advantageous

• Marketing Experience: Experience in marketing and promoting tours to increase sales.
• Team Management Skills: Experience in managing and leading a team of travel professionals.

Benefits

• Health and wellness programs
• 401(k) retirement plan
• Paid time off for holiday
• Opportunity for personal development and training

Company Culture

• Team Spirit: We promote a culture of teamwork and support among our staff to deliver exceptional client experiences.
• Innovation: Our team is encouraged to bring fresh ideas and innovative solutions to improve our services.
• Customer Dedication: We are committed to providing outstanding service and experiences for our clients.