Resort Manager

Job Description

We are seeking a highly motivated and experienced Resort Manager to join our vibrant team in Durban. The Resort Manager will oversee all aspects of resort operations, ensuring excellence in guest services and overall management of the resort facilities.

Responsibilities

• Lead the resort team in delivering exceptional guest service.
• Analyze performance metrics to improve operational efficiency.
• Address guest complaints and resolve issues promptly.
• Ensure the maintenance of facilities and equipment.
• Foster a positive work environment through team-building activities.
• Establish and maintain relationships with local businesses and service providers.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is advantageous

Experience

• 5+ years of experience in hotel or resort management

Technical Skills

• Leadership
• Budget Management

Soft Skills

• Customer Service
• Problem-solving

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in event planning: Proven experience in organizing events, weddings, and corporate functions.
• Knowledge of local tourism trends: Understanding of the local tourism industry and guest preferences.

Benefits

• Competitive salary and performance-based bonuses
• Health and wellness benefits
• Employee discounts on hotel stays and services
• Opportunities for professional development and training

Company Culture

• Teamwork: We emphasize teamwork and collaboration in every aspect of our operations.
• Innovation: We encourage creative thinking and innovative solutions to enhance guest experiences.
• Respect and Inclusion: We are committed to fostering a diverse and inclusive environment for all employees.