Hospitality Manager

Job Description

We are seeking a passionate Hospitality Manager with a flair for leadership and customer service. This role involves overseeing daily operations, managing team performance, and ensuring guest satisfaction at our prestigious hotel in Cape Town. Ideal candidates will have strong management skills and a focus on creating a welcoming environment.

Responsibilities

• Manage operational budgets and financial forecasting.
• Foster a warm and welcoming atmosphere for guests and staff.
• Facilitate regular team meetings to encourage communication and collaboration.
• Handle vendor relationships and manage supply chain logistics.
• Promote a culture of hospitality excellence throughout the hotel.

Requirements

Education

• Bachelor's degree in Business Administration or relevant field
• MBA is a plus

Experience

• 4+ years in a managerial role within the hospitality sector

Technical Skills

• Sales and Marketing
• Event Management

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Certified Hospitality Supervisor (CHS)

Languages

• English: Fluent

Advantageous

• Experience in Financial Analysis: Ability to analyze financial statements and performance metrics.
• Sustainability Practices: Understanding of sustainability initiatives within the hospitality industry.

Benefits

• Comprehensive health insurance and wellness programs.
• Paid annual leave and sick leave.
• Employee training and career advancement opportunities.
• Discounts for staff and their families at our hotel.

Company Culture

• Continuous Improvement: Our culture promotes learning and growth for both staff and guests.
• Employee Engagement: We actively engage our employees in decision-making to enhance job satisfaction and performance.
• Community Involvement: We believe in giving back to the community and supporting local initiatives.