Travel Advisor - Pretoria

Job Description

As a Travel Advisor, you will play a crucial role in helping clients plan their dream vacations. You will provide expert advice on travel destinations, manage bookings, and ensure an unforgettable customer experience from start to finish.

Responsibilities

• Research and recommend travel destinations and packages.
• Assist clients in selecting suitable travel insurance options.
• Participate in training sessions to enhance travel knowledge.
• Resolve client complaints and issues in a timely manner.
• Attend travel expos and fairs to promote the agency's offerings.
• Provide insights on potential new business opportunities within the sector.

Requirements

Education

• Diploma in Travel Management
• Bachelor's degree in Hospitality or Tourism is preferred

Experience

• 3+ years in the travel industry or customer service roles

Technical Skills

• GDS Software Proficiency
• Event Planning Skills

Soft Skills

• Negotiation Skills
• Attention to Detail

Certifications

• Certified Travel Associate (CTA)
• Travel and Tourism Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with travel marketing strategies: Expertise in promoting travel packages through various channels.
• Experience in travel blogging or content creation: Skills in writing engaging content about travel destinations.

Benefits

• Comprehensive medical aid and insurance
• Leave benefits and travel allowances
• Opportunities for professional development
• Team-building excursions and events

Company Culture

• Innovation: We value innovative ideas and encourage our staff to think creatively in how we serve our clients.
• Inclusivity: We believe in creating a diverse and inclusive workplace where everyone feels welcome and valued.
• Work-Life Balance: We support a healthy work-life balance, allowing employees to thrive both personally and professionally.