IT Support Technician

Job Description

Join our vibrant team as an IT Support Technician in Durban! This role involves maintaining and supporting our IT infrastructure, diagnosing technical issues, and assisting end-users with IT-related queries. The perfect candidate will demonstrate excellent technical knowledge, a willingness to learn, and a passion for providing excellent support.

Responsibilities

• Perform regular maintenance and updates on IT infrastructure.
• Support the setup of equipment for new users.
• Assist with IT projects and implementations.
• Monitor system performance and suggest improvements.
• Provide training and support to staff on new software and tools.
• Manage and maintain inventory of IT assets.
• Ensure compliance with company IT policies and procedures.

Requirements

Education

• Diploma or Degree in Computer Science or Information Technology

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows Operating Systems
• Networking

Soft Skills

• Customer Service
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Familiarity with Linux operating systems for server management.
• Knowledge of troubleshooting SaaS applications: Experience managing and troubleshooting cloud-based applications.

Benefits

• Basic health insurance coverage
• Retirement savings plan with employer contribution
• Paid time off and holiday leave
• Opportunities for professional development

Company Culture

• Team Collaboration: We promote teamwork and collaborative solutions to enhance productivity.
• Innovative Environment: Encouraging creative thinking and innovative solutions is part of our culture.
• Continuous Learning: We value ongoing education and skills development for our employees.