Public Safety Telecommunicator

Job Description

We are on the lookout for a Public Safety Telecommunicator to join our Security Control Room team in Johannesburg. You will play a crucial role in monitoring and responding to emergency calls, ensuring prompt dispatch of security personnel to various situations.

Responsibilities

• Effectively manage call flow and ensure efficient dispatch of personnel.
• Assess urgency and importance of calls and prioritize accordingly.
• Utilize security software and systems to track incidents in real-time.
• Provide support to security teams during operations.
• Keep abreast of emergency response protocols and guidelines.
• Facilitate communication among various teams during major incidents.
• Implement feedback from system evaluations to improve service delivery.
• Promote a culture of safety and security awareness.
• Participate in after-action reviews to assess incident responses.
• Engage with community stakeholders to enhance service relevance.

Requirements

Education

• High school diploma or equivalent
• Relevant qualifications in security or emergency management are preferred

Experience

• Proven experience in security dispatch or emergency response roles

Technical Skills

• Security dispatch software
• Alarm systems management

Soft Skills

• Communication
• Critical thinking

Certifications

• Crisis Management Certification
• Public Safety Telecommunicator Certification

Languages

• English: Fluent
• Zulu: Intermediate

Advantageous

• Proficiency in multiple languages: Ability to communicate in various South African languages is advantageous.
• Advanced crisis management skills: Experience in managing emergency situations effectively.

Benefits

• Monthly remuneration in the range of ZAR 15,000 to ZAR 25,000
• Retirement fund contributions
• Training and development opportunities
• Annual performance bonuses based on individual and team performance

Company Culture

• Innovation: We embrace innovation in our approaches to security and emergency management.
• Integrity: We operate with integrity and professionalism in all interactions.
• Community Engagement: We engage with the community to build trust and enhance public safety.