Public Safety Telecommunicator

Johannesburg FULL TIME R15,000 - R25,000 / Month
(R180,000 - R300,000 / Year)

Job Description

We are on the lookout for a Public Safety Telecommunicator to join our Security Control Room team in Johannesburg. You will play a crucial role in monitoring and responding to emergency calls, ensuring prompt dispatch of security personnel to various situations.

Responsibilities

  • Effectively manage call flow and ensure efficient dispatch of personnel.
  • Assess urgency and importance of calls and prioritize accordingly.
  • Utilize security software and systems to track incidents in real-time.
  • Provide support to security teams during operations.
  • Keep abreast of emergency response protocols and guidelines.
  • Facilitate communication among various teams during major incidents.
  • Implement feedback from system evaluations to improve service delivery.
  • Promote a culture of safety and security awareness.
  • Participate in after-action reviews to assess incident responses.
  • Engage with community stakeholders to enhance service relevance.

Requirements

Education
  • High school diploma or equivalent
  • Relevant qualifications in security or emergency management are preferred
Experience
  • Proven experience in security dispatch or emergency response roles
Technical Skills
  • Security dispatch software
  • Alarm systems management
Soft Skills
  • Communication
  • Critical thinking
Certifications
  • Crisis Management Certification
  • Public Safety Telecommunicator Certification
Languages
  • English: Fluent
  • Zulu: Intermediate

Advantageous

  • Proficiency in multiple languages: Ability to communicate in various South African languages is advantageous.
  • Advanced crisis management skills: Experience in managing emergency situations effectively.

Benefits

  • Monthly remuneration in the range of ZAR 15,000 to ZAR 25,000
  • Retirement fund contributions
  • Training and development opportunities
  • Annual performance bonuses based on individual and team performance

Company Culture

  • Innovation: We embrace innovation in our approaches to security and emergency management.
  • Integrity: We operate with integrity and professionalism in all interactions.
  • Community Engagement: We engage with the community to build trust and enhance public safety.
Status: Closed