Retail Manager

Job Description

We are looking for an enthusiastic Retail Manager in Durban to lead our store team in achieving sales targets and enhancing customer service. The ideal candidate will have a strong background in retail management and a proven track record of driving sales and improving operational efficiency.

Responsibilities

• Ensure operational efficiency by managing all aspects of store procedures.
• Drive and manage sales performance through effective leadership.
• Build a strong team through recruitment, training, and development.
• Enhance customer satisfaction through personalized service.
• Supervise inventory management and optimize stock levels.
• Implement strategies to improve store profitability.
• Conduct team meetings to discuss targets and progress.
• Coordinate store promotions and marketing initiatives.
• Address customer issues and resolve conflicts quickly.
• Create a positive store atmosphere that encourages high performance.

Requirements

Education

• Matric or equivalent qualification
• Bachelor's degree in Business or Retail Management is preferred

Experience

• At least 5 years of experience in retail management

Technical Skills

• Inventory Management
• Customer Relationship Management (CRM)

Soft Skills

• Problem Solving
• Team Building

Languages

• English: Fluent
• Zulu: Fluent

Advantageous

• Knowledge of local market trends: Understanding of the South African retail landscape and customer preferences.
• Experience in budgeting and financial management: Ability to manage store budgets and analyze profit and loss statements.

Benefits

• Comprehensive medical aid coverage
• Retirement savings plan
• Incentives for meeting sales targets
• Support for professional development and training

Company Culture

• Innovation and Improvement: We encourage creativity and continuous improvement in our operations.
• Recognition and Rewards: We value and recognize the contributions of our team members.
• Professional Development: We support our employees' growth with training and development opportunities.