Hotel General Manager

Job Description

We seek a passionate and experienced Hotel General Manager to oversee our operations in Cape Town. The successful candidate will be responsible for ensuring the delivery of outstanding service while managing the daily operations of the hotel. If you have strong leadership abilities, a keen eye for detail, and a commitment to guest satisfaction, we want you on our team.

Responsibilities

• Direct daily hotel operations with a focus on guest servicing.
• Lead staff management initiatives including training and development.
• Monitor guest feedback and implement improvements when necessary.
• Establish operational plans and budgets aligned with corporate goals.
• Conduct regular property inspections to ensure service standards are met.
• Engage with local businesses and community organizations to foster partnerships.
• Drive performance improvement through effective management of hotel resources.
• Provide leadership during peak operational periods, ensuring seamless service delivery.
• Work collaboratively with executive management on strategic initiatives.
• Maintain an active presence in the hotel, enhancing guest experiences.

Requirements

Education

• Bachelor's degree in Business Administration or similar is preferred
• Master's degree in Hospitality Management is a plus

Experience

• 7+ years of experience in hospitality leadership roles

Technical Skills

• Financial Management
• Marketing

Soft Skills

• Problem-solving
• Time Management

Certifications

• Certified Hospitality Supervisor (CHS)
• Leadership in Hospitality Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Project Management Skills: Ability to manage various hotel projects effectively.
• Sustainability Practices: Knowledge of eco-friendly policies and practices in hospitality.

Benefits

• Comprehensive health benefits including wellness programs
• Retirement savings plan with contributions
• Flexible working arrangements
• Continuous professional development opportunities
• Staff members receive discounts on local entertainment and dining

Company Culture

• Diversity and Inclusion: We believe in fostering a diverse workplace where all voices matter.
• Learning and Development: Our culture supports personal growth through training programs and mentorship.
• Community Engagement: We actively participate in community initiatives to give back.