Hospitality Manager

Join our dynamic team as a Hospitality Manager! This role is pivotal in ensuring the smooth operation of our venues, where you will lead and inspire a team, manage guest services, and drive customer satisfaction to new heights. You will be responsible for overseeing daily operations, training staff, and implementing service enhancements.

Category: Hospitality and Tourism - Hospitality Marketing
Full Time

• R500,000 - R700,000 / Year
• R41667 - R58333 / Month

Closing Date: 2025-02-27
Location: Cape Town

• Manage daily activities and maintain high service quality standards.
• Supervise and mentor staff, promoting teamwork and professional development.
• Respond to guest inquiries and resolve complaints quickly and effectively.
• Create strategies to increase customer satisfaction and retention.
• Prepare reports on operational performance and staff performance metrics.
• Ensure compliance with all health, safety, and legal requirements.
• Work with marketing to promote events and special offers.

• Bachelor's degree in Hospitality Management or related field
• Master's degree preferred
• Customer Service Excellence Strong ability to ensure top-tier customer service.
• Operational Management Proficient in managing daily operations for diverse venues.
• Budget Management Experience in developing and overseeing budgets.
• Leadership Capable of leading and motivating diverse teams.
• Communication Strong verbal and written communication skills.
• Problem-solving Exceptional skills in resolving conflicts and operational challenges.
• English (Fluent)
• Afrikaans (Conversational)

• Familiarity with the latest health and safety regulations: Knowledge of regulations impacting the hospitality industry.
• Experience in handling customer feedback and reviews: Proficient in using feedback to improve services.

• Comprehensive medical aid and pension fund
• Employee discounts at venues
• Training and development programs
• Work-life balance programs

• Innovative Approach: We encourage fresh ideas and innovative approaches to enhance our service offerings.
• Continuous Improvement: We are committed to ongoing learning and development for our staff.
• Responsibility: We take responsibility for our guests' experiences and work collectively to exceed expectations.

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