Hospitality Manager

Job Description

Join our dynamic team as a Hospitality Manager! This role is pivotal in ensuring the smooth operation of our venues, where you will lead and inspire a team, manage guest services, and drive customer satisfaction to new heights. You will be responsible for overseeing daily operations, training staff, and implementing service enhancements.

Responsibilities

• Manage daily activities and maintain high service quality standards.
• Supervise and mentor staff, promoting teamwork and professional development.
• Respond to guest inquiries and resolve complaints quickly and effectively.
• Create strategies to increase customer satisfaction and retention.
• Prepare reports on operational performance and staff performance metrics.
• Ensure compliance with all health, safety, and legal requirements.
• Work with marketing to promote events and special offers.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• An MBA with a focus on Hospitality Management is advantageous

Experience

• At least 5 years of progressive experience in hospitality management roles

Technical Skills

• Event Planning
• Team Management

Soft Skills

• Negotiation
• Time Management

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Familiarity with the latest health and safety regulations: Knowledge of regulations impacting the hospitality industry.
• Experience in handling customer feedback and reviews: Proficient in using feedback to improve services.

Benefits

• Comprehensive medical aid and pension fund
• Employee discounts at venues
• Training and development programs
• Work-life balance programs

Company Culture

• Innovative Approach: We encourage fresh ideas and innovative approaches to enhance our service offerings.
• Continuous Improvement: We are committed to ongoing learning and development for our staff.
• Responsibility: We take responsibility for our guests' experiences and work collectively to exceed expectations.