Hospitality Manager

Job Description

We are in search of a dedicated Hospitality Manager in Durban to lead our talented team and ensure seamless hotel operations. The ideal candidate will possess a strong track record in hospitality management, demonstrating exceptional leadership and customer service skills, while overseeing daily operations and enhancing guest satisfaction.

Responsibilities

• Lead team meetings to discuss performance, issues, and improvements.
• Prepare reports on hotel performance and present findings to senior management.
• Coordinate with other hotels in the group for best practice sharing.
• Develop sustainability initiatives to enhance the hotel's eco-friendly profile.
• Explore partnerships with local businesses to enhance guest offerings.

Requirements

Education

• Bachelor's degree in Business Management or related field
• Additional certifications in Hospitality Management are preferred

Experience

• 5+ years of experience in a hospitality leadership role

Technical Skills

• Event Management
• Sales and Marketing

Soft Skills

• Customer Service
• Time Management

Certifications

• Hospitality Management Professional Certification
• ServSafe Food Protection Manager Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Fluency in multiple languages: Being multilingual is an asset for communicating with diverse guests.
• Experience in food and beverage management: Valuable experience overseeing restaurant operations and quality assurance.

Benefits

• Comprehensive health insurance for employees and their families
• Annual team retreats and excursions
• Flexible working hours in certain positions
• Training programs for career advancement

Company Culture

• Diversity and Inclusion: We celebrate diversity and foster an inclusive environment for all employees.
• Work-Life Balance: We strive to maintain a healthy work-life balance for our team members.
• Continuous Learning: We believe in ongoing training and development to enhance skills and knowledge.