Customer Service Representative

Job Description

We are searching for a motivated Customer Service Representative to join our team in Johannesburg. The ideal candidate will possess exceptional communication skills, a knack for troubleshooting, and a genuine desire to assist customers. Your role will involve addressing customer inquiries, providing detailed information about our services, and ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries through various channels (phone, email, chat).
• Ensure timely resolution of customer requests and issues.
• Develop and maintain a thorough understanding of our products and services.
• Create rapport with customers to enhance their experience.
• Track customer feedback for quality assurance and improvement strategies.
• Work with the quality assurance team to improve service delivery.

Requirements

Education

• Matric certificate or equivalent
• Customer Service qualification is preferred.

Experience

• 2+ years of experience in customer-facing roles

Technical Skills

• CRM software proficiency
• Computer skills

Soft Skills

• Adaptability
• Conflict resolution

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with service-level agreements (SLAs): Understanding of service commitments and expectations in customer service.
• Experience with customer satisfaction surveys: Ability to gather feedback and implement improvements based on customer input.

Benefits

• Comprehensive health insurance
• Performance bonuses
• Career advancement opportunities
• Employee recognition programs

Company Culture

• Inclusion: We value diversity and inclusion, ensuring all voices are heard and respected.
• Supportive environment: Our workplace promotes a supportive atmosphere where all employees can thrive.
• Innovation: We embrace change and seek innovative ways to enhance customer experience.